Returns & Exchanges

At Terra Delyssa Canada, we stand behind the quality of our premium olive oils and food products. Due to the perishable nature of our products, we offer a dedicated resolution process to ensure your complete satisfaction with every purchase.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please carefully inspect your package for any signs of damage or leakage that may have occurred during transit.

• 2.
  Contact Customer Support

  If you receive a damaged or incorrect item, email our support team within 7 days of delivery with your order number and clear photos of the product.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 48 hours to verify the issue and determine the eligibility for a replacement or store credit.

• 4.
  Resolution and Refund

  Once approved, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost to you.